State Attorney General Bonta issues 7-language consumer alert related to water and utility bills

(SAN FRANCISCO) The increasing costs of water have made people become behind on their water and utilities payments. California Attorney General Rob Bonta announced on October 26 that his office issued a legal alert reminding statewide water providers to follow SB 998, the Water Shutoff Protection Act, to protect tenants and homeowners facing termination of water services.

Bonta also announced a consumer alert in 7 languages which is available online to assist the low-income community to understand their rights when they are facing the water shut offs because they are behind on their electricity bill, water bill, or other utility bills.

The seven languages of the consumer alert include English, Spanish, Chinese (Simplified), Chinese (Traditional), Tagalog, Vietnamese, and Korean. The link of the Traditional Chinese alert is listed as follows: https://oag.ca.gov/system/files/attachments/press-docs/Consumer%20Alert%20Water%20and%20Utility%20Shutoffs_Traditional%20Chinese.pdf

The dried weather and aging infrastructure have contributed to the rising cost of water bills in recent years. "Since the beginning of 2022, the cost of water has increased by an estimated 40%, making it difficult for many Californians to stay on top of their water payments. The loss of water service increases health risks and may lead to eviction," Bonta said.

Under SB 988, which was passed in 2019, water providers cannot discontinue the water service unless the customer’s bill is overdue for at least 60 days. At least a seven-day notice is sent to the customer before the water service is terminated. The service cannot be discontinued if the customer who meets certain health and financial requirements and who is willing to make alternative payments.

“If you get behind on your utility or water bill, you have options. California law requires most utility and water providers to work with you to keep your lights on and tap flowing. I urge Californians to familiarize themselves with their rights, and to get help if they are facing a utility or water shutoff," said Bonta.